For Immediate Release
Lee Walker, (804) 912-6121
NOTE: This news release was distributed on 6/28/2013. The information below may no longer be the most up-to-date information available, or may pertain solely to events that occurred in the past. Please contact the person listed as the contact person for this release for the most current information.
Dorita Adams Receives Governor's Award For Public Service
Richmond - Dorita Adams, Boat Titling/Registration and Customer Service Manager for the Virginia Department of Game and Inland Fisheries (DGIF) was honored by Governor Bob McDonnell as the 2013 recipient of the "Governor's Public Service Award for Excellence in Customer Service." Ms. Adams received the award as part of the Governor's Awards for Public Service given today at the Executive Mansion. The Governor's Awards were presented to state employees for outstanding achievements in seven areas of performance including Teamwork, Innovation, Workplace Health Wellness and Safety, Agency "Star," Career Achievement, Customer Service, and Community Service and Volunteerism.
Ms Adams leads a 27-person team which handles 173,000 transactions and 99,000 calls each year. She leads by example and her team often receives accolades from the public for their level of helpfulness and care they deliver.
Ms. Adams ensures that all customers are treated fairly, with respect, and with a friendly manner. Her attention to providing consistent, quality customer service shows in her passion to personally assist people, whether they make a special visit to DGIF's main office in Richmond, or by phone or email. Because of her meticulous record keeping and detailed processing efforts, Ms. Adams has been instrumental in assisting with the recovery of thousands of dollars worth of abandoned and stolen boats and in many cases returning boats to their rightful owners.
Ms. Adams was also directly involved with developing an exciting new partnership between the Virginia Department of Motor Vehicles (DMV) and DGIF that began January, 2012. Virginians are now able to purchase hunting and fishing licenses, and submit applications for boat titles and registrations, at more than 100 DMV locations across the state, giving sportsmen and women a convenient option for one-stop shopping with the state. Likewise, all boaters pulling a trailer can now register their trailers at DGIF's headquarters.
Ms. Adams is instrumental in developing long-term visions and goals for DGIF customer service programs, and has been a major force behind helping to implement numerous new licensing methods that have helped to create special hunting and fishing opportunities for Virginia's disabled citizens and veterans. She has worked diligently with Veterans Affairs, the Social Security Administration, and many other state agencies and organizations to streamline the application and approval process. She is an advocate for removing barriers so everyone may take advantage of the therapeutic health benefits that the great outdoors has to offer.
Dorita Adams truly exemplifies the values and dedication of Virginia's talented state work force. Ms. Adams' 31 years of public service are a testament to the complete satisfaction found in a job very well done.